Shipping Information for Bay Smokes

 At Bay Smokes, we prioritize efficient, discreet, and reliable order fulfillment from our warehouse in Charlotte, North Carolina. Below is everything you need to know about our shipping process, designed to ensure a seamless experience for our valued customers.

Order Processing and Fulfillment

All orders placed on our website are carefully processed, packed, and shipped from our Charlotte, NC warehouse. Once your order is received, we generate a shipping label, and you will receive a confirmation email or SMS with tracking information. Our team operates Monday through Friday, except on select holidays. Any delays or exceptions will be promptly communicated via the announcement tab on our website.

• Same-Day or Next-Business-Day Shipping: Orders are typically shipped the same day they are placed or by the next business day, ensuring fast and reliable delivery.
• USPS Pickup: Packages are picked up by USPS daily from our warehouse for prompt transit.

Shipping Times

We partner with USPS to deliver your order across the continental United States. Standard shipping typically takes 2-5 business days, though delivery times may vary during peak seasons, such as holidays, when additional delays are possible. For time-sensitive orders, we offer express shipping options, though please note that USPS does not guarantee delivery speeds.

Discreet and Secure Packaging

Your privacy is our priority. All orders are shipped in discreet, generic packaging, such as bubble wrap envelopes or plain brown cardboard boxes, ensuring your purchase remains confidential.

Tracking Your Order

Once your shipping label is created, you’ll receive tracking information via email or SMS. This indicates that your package is scheduled for USPS pickup, typically on the same day or the next business day. Please note that USPS may take some time to update tracking details in their system. If you have concerns about your package’s status, you can contact USPS support directly for assistance.

Important Shipping Information

• Carrier Delays: Once your package is handed off to USPS, we cannot control delivery times. We recommend tracking your order for the latest updates.
• Non-Refundable Shipping Fees: Due to carrier-related delays, shipping fees are non-refundable.
• Express Shipping: For faster delivery, consider our express shipping option, though delivery speeds are not guaranteed by USPS.

International Shipping

We proudly offer international shipping with a focus on discreet packaging and reliable delivery methods. Please contact our support team for details on international shipping options and availability.

Our Commitment to You

As a small business, Bay Smokes is dedicated to providing exceptional service and high-quality cannabis products. We take pride in being your trusted cannabis provider and are committed to ensuring your satisfaction. If you have any questions, concerns, or need assistance with your order, our customer support team is here to help.

• Email: Reach out to us at hey@baysmokez.com.
• Live Chat: Use the chat function on our website for real-time support.

We value your trust and strive to deliver a seamless shopping experience. Thank you for choosing Bay Smokes as your cannabis provider. Stay safe and enjoy!