Cancellation Policy for Subscriptions and Pre-Orders

At Bay Smokes, we strive to provide a seamless shopping experience for our subscription services, pre-orders, and try-before-you-buy offerings. This cancellation policy outlines the procedures for modifying or canceling these purchases, ensuring clarity and transparency for our valued customers. For additional details, please refer to our Returns Policy.

Subscription Services

Our subscription plans offer convenient repeat deliveries tailored to your selected duration and frequency, providing a hassle-free way to enjoy our premium products.

Key Features of Subscriptions:

• Secure Payment Storage: Your payment information is securely stored to facilitate seamless transactions for each delivery.
• Flexible Payment Options: Choose to pay per delivery or in advance, based on your preference.
• Auto-Renewal: Some subscriptions may automatically renew at the end of their term. You can opt out of auto-renewal at any time to prevent future charges.

Managing Your Subscription:

You can modify or cancel your subscription at any time with ease. Your order confirmation email contains a direct link to manage your subscription settings. Alternatively, log in to your account on our website to update or terminate your subscription. For further assistance, contact our customer support team at hey@baysmokez.com.

For information on returns and refunds, please consult our Returns Policy.

Pre-Order Purchases

Pre-orders allow you to secure out-of-stock or upcoming products before they become available, ensuring you don’t miss out on exclusive items.

Pre-Order Process:

• Payment Structure: At checkout, you may pay a partial deposit or no payment upfront. Your payment method will be securely stored, and the full or remaining balance will be charged when the product is fulfilled.
• Cancellation of Pre-Orders: You may cancel a partially paid pre-order before it is fulfilled. Once the order is fulfilled and shipped, cancellations are no longer possible, but you may be eligible for a full or partial refund.

Refunds for Pre-Orders:

To request a refund for a fulfilled pre-order, please refer to our Returns Policy for detailed instructions. Our team is committed to ensuring your satisfaction with every purchase.

Contact Us

If you encounter any issues or have questions about our cancellation or refund processes, our dedicated customer support team is here to assist. Reach out to us at hey@baysmokez.com, and we’ll promptly address your concerns.

At Bay Smokes, we prioritize customer satisfaction, offering flexible subscription management and pre-order options to enhance your shopping experience. Thank you for choosing us for your premium product needs.